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  • Return Procedure

    Lets be honest, online shopping can sometimes be confusing and often
    mistakes happen. No worries, at ToughWorkz nothing is more important
    than your complete satisfaction. If it turns out that the product you
    ordered doesn't fit or is unsatisfactory or defective, we will accept
    returns for store credit or an exchange within 30 days from the
    confirmed date of package delivery.

    Please note buyers are responsible for paying return shipping fees
    unless we are at fault. Sale items and/or promotional discount specials
    are FINAL SALE and therefore ineligible for returns, exchanges or
    cancellations. For defective items, please email us and include a
    picture of the defective item in your email with the order number. If we
    have the item in stock we will send you a replacement. If we are out of
    stock we will refund the full amount as a store credit.

    Complete the CONTACT Form below and send. If you need assistance please call our office at 1.778.238.7410.

    Returns can be sent to:

    USA Residents - Send to:  ToughWorkz Returns | 1480 Gulf Road | Point Roberts, Washington | 98281

    Canadian Residents - Send to:  ToughWorkz Returns | GX Building 223-1868 Glen Dr. | Vancouver, BC | V6A 4K4

    We are not Responsible for Lost or Stolen Returns.