Lets be honest, online shopping can sometimes be confusing and often mistakes happen. No worries, at ToughWorkz nothing is more important than your complete satisfaction. If it turns out that the product you ordered doesn't fit or is unsatisfactory or defective, we will accept returns for store credit or an exchange within 30 days from the confirmed date of package delivery.
Please note buyers are responsible for paying return shipping fees unless we are at fault. Sale items and/or promotional discount specials are FINAL SALE and therefore ineligible for returns, exchanges or cancellations. For defective items, please email us and include a picture of the defective item in your email with the order number. If we have the item in stock we will send you a replacement. If we are out of stock we will refund the full amount as a store credit.
Complete the RMA Form below and submit. If you need assistance please call our office at 1.778.238.7410.
Returns can be sent to:
USA Residents - Send to: ToughWorkz Returns | 1480 Gulf Road | Point Roberts, Washington | 98281
Canadian Residents - Send to: ToughWorkz Returns | GX Building 223-1868 Glen Dr. | Vancouver, BC | V6A 4K4
We are not Responsible for Lost or Stolen Returns.